Over the course of the last year, the business world has changed rapidly for companies across all industries. The spread of COVID-19 has created a marketplace that’s unpredictable yet increasingly reliant on innovative technological solutions. These solutions bridge the gap between what is now a largely hybrid or remote workforce and the imminent growth that is on the horizon for companies like Insurance Office of America. As CEO of IOA, Heath Ritenour is eager to embrace the technological advances that have become hallmarks of today’s economy. Ritenour shares his perspective on how businesses today can stay at the top of their game while incorporating modern technological solutions into day-to-day operations.
As the current CEO of IOA, Heath Ritenour is devoted to the continuous growth of his business and believes that customers deserve exceptional service that they can count on. Ritenour grew up watching his father, John Ritenour, build IOA from the ground up, making customer care and efficient insurance solutions his top priorities. Heath Ritenour is eager to continue that legacy and has been doing so ever since becoming CEO in 2008. Ritenour’s ascension from intern to CEO has given him a deep understanding of all aspects of the business, both from a customer’s and an employee’s point of view.
The spread of the COVID-19 pandemic has shown Ritenour the growing importance of excellent customer service. In spite of all of the issues that the pandemic created, insurance expert Heath Ritenour has found that it created opportunities to help customers. For example, IOA’s experts are dedicated to helping clients identify those insurance areas where they could save money — such as if a car was driven less often due to COVID-19. Pointing out these money-saving situations, IOA can continue to ensure that clients are supported and feel capable of navigating unpredictable circumstances.
In spite of the many challenges following COVID-19, Ritenour is enthusiastic about the numerous technological developments that are emerging. From communication to security, IOA is adopting several tech solutions that are sure to make operations smoother for employees and improve user experience. These solutions include remote working platforms that allow employees to collaborate and communicate in secure online spaces. With so many businesses going remote over the last year, these technological tools are necessary to keep meeting customers’ needs.
Ritenour is passionate about helping others through IOA, including both clients and employees. In fact, Ritenour has used his own personal struggles to empower his team. In the midst of battling and overcoming a cancer diagnosis, Heath Ritenour decided to share his story with employees, ultimately helping three employees detect cancerous tumors. This personal level of attention and care is what drives Ritenour as the CEO and Chairman of IOA. With a deep appreciation and respect for his team, Ritenour is eager to continue providing customers with effective insurance solutions for years to come.